Built for Real-World Credit and Recovery Challenges
Different institutions. Different portfolios. One connected resolution ecosystem.
Integro supports financial institutions across the credit lifecycle, from early delinquency and stressed portfolio resolution to legal recovery and responsible fresh lending.
Portfolio Health
+12% RecoveryWho Integro Supports
We empower diverse financial institutions to transform their recovery and resolution operations at scale.
Banks
Manage large and complex recovery portfolios with greater control.
Use Integro to coordinate account prioritisation, borrower engagement, field operations, external agencies, settlements, and legal-stage recovery across products, regions, and teams.
NBFCs
Bring structure to recovery across diverse lending products.
Support recovery across secured and unsecured lending portfolios through integrated digital, field, settlement, and legal workflows.
ARCs
Improve visibility and execution across acquired stressed portfolios.
Use account intelligence, settlement workflows, legal coordination, and portfolio analytics to manage resolution at scale.
FinTech Lenders
Manage high-volume delinquency without fragmented operations.
Automate borrower engagement, prioritisation, follow-up, payment commitments, and recovery escalation while maintaining portfolio-level visibility.
Collection & Recovery Partners
Run assigned portfolios with greater transparency.
Manage cases, field teams, borrower interactions, commitments, and performance reporting while maintaining lender-side visibility.
Common Use Cases
Explore how Integro tackles specific challenges across the credit and recovery lifecycle with targeted, intelligent workflows.
Early Delinquency Intervention
Act before accounts deteriorate further.
Identify accounts showing elevated risk, trigger timely borrower engagement, and monitor commitments before accounts progress into deeper delinquency.
Typical Journey
High-Volume Collections
Coordinate recovery across large retail portfolios.
Manage digital engagement, tele-calling, field operations, agencies, and payments through structured workflows.
Typical Journey
NPA Portfolio Resolution
Determine the right resolution path for each stressed account.
Prioritise accounts and coordinate settlement, field, and legal interventions based on borrower and portfolio intelligence.
Typical Journey
Field Recovery at Scale
Manage distributed field teams with real-time visibility.
Allocate accounts, plan visits, capture borrower outcomes and commitments, and monitor field productivity across locations.
Agency-Led Recovery
Improve governance across outsourced recovery partners.
Allocate cases, track performance, compare agencies, and maintain a complete action history.
Settlement & Restructuring
Bring speed and governance to negotiated resolution.
Assess eligibility, manage offers and negotiation history, route approvals, and track closure documentation.
Legal Recovery
Keep legal action connected with recovery operations.
Manage notices, advocates, case documentation, hearing status, and recovery outcomes through structured workflows.
Stressed Portfolio Acquisition
Evaluate portfolios before capital is deployed.
Use account and portfolio data to identify recovery potential and support acquisition and resolution decisions.
Executive Recovery Visibility
Give management one view of portfolio performance.
Monitor NPA movement, recovery performance, settlement conversion, team productivity, agency outcomes, and regional trends.
Borrower Financial Re-entry
Create a path back to formal credit after successful resolution.
Evaluate eligible resolved borrowers for responsible fresh lending and support the rebuilding of their formal credit journey.
Have a portfolio or recovery challenge?
Whether you are managing early delinquency, distressed debt, large-scale collections, legal recovery, or borrower financial re-entry, Integro brings together the intelligence, technology, execution, and capital required to move accounts towards resolution.